Last Updated: 16 July 2026
1. About These Terms
These Terms and Conditions ("Terms") govern your use of the Divine Pets website and any purchases made through it.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
These Terms apply alongside our:
Where applicable, these policies form part of these Terms and should be read together.
2. About Divine Pets
Throughout these Terms, the words "we", "our" and "us" refer to Divine Pets.
Divine Pets is a company registered in Northern Ireland under company number NI670223.
Website: www.divinepets.co.uk
Email: hello@divinepets.co.uk
Returns enquiries: returns@divinepets.co.uk
3. Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been breached or where this is necessary to protect the website, our customers or our business.
4. Intellectual Property
Unless otherwise stated, all content available on the Divine Pets website, including but not limited to:
is owned by Divine Pets or used under licence from the relevant rights holder.
You may access and print content from the website for your own personal, non-commercial use only.
You must not reproduce, distribute, modify, republish or commercially exploit any content from the website without our prior written permission. All trade marks, brand names and logos displayed on the website remain the property of their respective owners.
5. Placing an Order
When you place an order through the Divine Pets website, you are making an offer to purchase the products in your basket.
After submitting your order, you will receive an email acknowledging that we have received it. This acknowledgement does not mean your order has been accepted.
Acceptance of your order, and the formation of a legally binding contract between you and Divine Pets, takes place only when we dispatch the goods or, where an order is fulfilled in multiple shipments, when each individual shipment is dispatched.
If we are unable to accept your order for any reason, we will notify you as soon as reasonably possible and any payment taken will be refunded promptly.
We reserve the right to refuse or cancel an order where:
6. Product Information
We make every reasonable effort to ensure that product descriptions, specifications, dimensions, photography and pricing displayed on our website are accurate.
Many of the products available through Divine Pets are handcrafted or manufactured by specialist British and European partners. As a result:
Where product dimensions are provided, Customers are responsible for carefully checking product dimensions and specifications before placing an order to ensure suitability for their pet and intended location.
Breed recommendations, sizing guides and product suitability information are provided for guidance only and should not be relied upon as guarantees of suitability for every individual pet.
If you are unsure whether a product is suitable, we encourage you to contact us before placing your order.
7. Product Safety
Customers are responsible for ensuring that products are suitable for their pet and are used in accordance with any instructions provided by the manufacturer.
No pet accessory should be regarded as indestructible. Products should be inspected regularly for signs of wear or damage and replaced where appropriate.
Pets should be supervised where appropriate when using toys, accessories or other products.
8. Pricing & Payment
All prices displayed on the Divine Pets website are shown in Pounds Sterling (£) and include VAT where applicable.
Delivery charges are calculated separately and will be clearly displayed before you complete your purchase.
We take reasonable care to ensure that prices shown on our website are accurate. However, despite our best efforts, occasional pricing errors may occur.
If we discover an obvious pricing or typographical error before accepting your order, we will contact you as soon as reasonably practicable. You will have the option to:
We accept payment using the payment methods displayed during checkout. Payment must be authorised before your order can be processed. Ownership of goods does not pass to the customer until payment has been received in full.
9. Availability & Delivery
Many Divine Pets products are supplied directly from specialist British and European manufacturers. As a result, availability and lead times vary between brands and products.
Estimated delivery times are provided in good faith and represent our best estimate at the time of ordering. They should not be regarded as guaranteed delivery dates.
Where an order contains products from multiple manufacturers, items may be dispatched separately and arrive on different dates.
We will make every reasonable effort to fulfil orders within the estimated delivery times shown on the website or otherwise communicated to you.
Occasionally, delays may occur due to circumstances outside our reasonable control, including but not limited to:
Where significant delays occur, we will keep you informed and provide updates where available.
Further information regarding delivery services, lead times and shipping destinations is available in our Delivery Information page.
10. Risk & Ownership
The risk of loss or damage to goods passes to you when they are delivered to the delivery address provided in your order. Ownership of the goods will not pass to you until we have received payment in full for all sums due in respect of your order, including any applicable delivery charges.
11. Returns, Cancellations & Refunds
If you are purchasing as a consumer, you have statutory rights to cancel certain purchases made online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our Returns & Refunds Policy explains:
Our Returns & Refunds Policy forms part of these Terms and should be read before placing an order.
12. Faulty Goods & Consumer Rights
Nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
If you believe goods supplied by Divine Pets are:
please contact us as soon as reasonably possible.
Where appropriate, we may request photographs or further information to assist us in assessing the issue.
For certain products, particularly those supplied directly by specialist manufacturers, we may also require the manufacturer to inspect the goods before determining the appropriate remedy.
Where a product is confirmed to be faulty or otherwise fails to conform to your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer legislation.
13. Promotions & Discount Codes
From time to time Divine Pets may offer promotional discounts, voucher codes or other special offers.
Unless otherwise stated:
Where an order qualifying for a promotional offer is returned, any refund will be calculated based upon the amount actually paid.
Divine Pets reserves the right to cancel or refuse any order where we reasonably believe a promotional code has been used fraudulently or contrary to its intended terms.
14. Acceptable Use
You agree to use the Divine Pets website only for lawful purposes.
You must not:
We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been breached or where necessary to protect our customers, website or business.
15. Limitation of Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
This includes liability for:
Subject to the above, we shall not be liable for any indirect or consequential loss except where such liability cannot lawfully be excluded.
Nothing in this clause affects your statutory rights as a consumer.
16. Events Beyond Our Reasonable Control
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
Where such circumstances arise, we will make reasonable efforts to minimise disruption and fulfil affected orders as soon as reasonably practicable.
17. Privacy & Data Protection
Your privacy is important to us. Any personal information you provide when using the Divine Pets website will be processed in accordance with our Privacy Policy.
Our Privacy Policy explains:
By using our website, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.
18. General
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
A failure by Divine Pets to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
We may update these Terms from time to time to reflect changes in legislation, our business operations or our website.
The version published on our website at the time an order is placed will apply to that order unless otherwise required by law.
These Terms constitute the entire agreement between you and Divine Pets relating to your use of the website and any purchases made through it.
19. Governing Law
These Terms and any contract formed between you and Divine Pets shall be governed by the laws of Northern Ireland.
Any dispute arising in connection with these Terms or any purchase made through the Divine Pets website shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
Nothing in this clause affects any mandatory rights that consumers may have under applicable law.
20. Questions?
Email: hello@divinepets.co.uk
Returns: returns@divinepets.co.uk
Website: www.divinepets.co.uk
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