Delivery Information

At Divine Pets, we partner with carefully selected British and European brands to bring exceptional pet products directly to our customers.

Many products are dispatched directly from our specialist manufacturing partners, helping to reduce unnecessary handling and ensure products arrive in the best possible condition.

Because we work with multiple independent brands, delivery methods and lead times may vary depending on the products you order. Product-specific delivery estimates are displayed on individual product pages and should be regarded as the most accurate indication of expected delivery.

Our Delivery Promise

Every order placed with Divine Pets is handled with the same care we would expect when shopping ourselves.

Whether your order is dispatched from our own stock or directly from one of our trusted manufacturing partners, we work hard to ensure it arrives safely, promptly and in excellent condition.

If you have any questions before or after placing your order, our Customer Services team will always be happy to help.

UK Delivery

We deliver throughout the United Kingdom.

Standard Delivery

• £5.00 on orders under £75 
• Free Standard Delivery on orders of £75 or more 

Estimated delivery times vary depending on the product ordered. Individual product pages 

provide the most accurate delivery estimate.

Express Tracked Delivery

For customers requiring a faster service, Express Tracked Delivery is available on eligible orders and will be offered during checkout.

Oversized Products

A small number of oversized products require specialist delivery services and may carry an additional delivery charge to certain UK locations, including the Scottish Highlands, Islands, the Isle of Man, the Isle of Wight and, for some products, Northern Ireland. Where applicable, these delivery charges are clearly displayed on the relevant product page before an order is placed, allowing you to select the appropriate delivery option for your location.

European Fulfilment

Divine Pets is based in Northern Ireland and works with carefully selected British and European manufacturers.

Where eligible products are dispatched directly from our European fulfilment partners, customers in the United Kingdom can shop with confidence. Where applicable, prices include VAT and customers will not incur unexpected import VAT, customs duties or courier administration charges on delivery.

Republic of Ireland

We are pleased to offer tracked delivery throughout the Republic of Ireland. A flat delivery charge currently applies and will be displayed during checkout.

Most products can be delivered using our standard tracked service. In the unlikely event that an exceptionally large or specialist item requires an alternative delivery arrangement, we will contact you before dispatch to discuss the available options.

Europe and International Delivery

Divine Pets currently accepts online orders for delivery within the United Kingdom and the Republic of Ireland.

We can also arrange delivery to selected European and international destinations upon request.

If your country is not currently available during checkout, please contact us before placing your order. We'll be happy to explore the available shipping options and provide a personalised quotation where delivery is possible.

Where import duties, taxes or customs charges apply outside our standard delivery regions, these remain the responsibility of the customer unless otherwise confirmed before purchase.

Delivery Times

Delivery times vary depending on the manufacturer, product and destination.

Many products are handcrafted, made to order or produced specifically for your order, meaning lead times may differ from stocked items.

The estimated delivery time shown on the individual product page should always be regarded as the most accurate guide.

Whilst we make every effort to deliver within the estimated timeframe, delivery dates should be regarded as estimates rather than guarantees.

Occasionally delays may occur due to circumstances beyond our reasonable control, including:

• supplier production schedules; 
• courier delays; 
• customs procedures; 
• adverse weather; 
• public holidays; or 
• other unforeseen events. 

If a significant delay occurs, we will keep you informed and provide updates wherever possible.

Multiple Brand Orders

As Divine Pets partners with a number of independent manufacturers, products from different brands may be dispatched separately.

This helps reduce unnecessary handling and allows each manufacturer to prepare products using their preferred packaging and delivery methods.

Where an order is fulfilled in multiple shipments, items may arrive on different dates.

Made-to-Order & Bespoke Products

Some products are handcrafted, made to order or produced specifically to customer requirements.

These products generally require longer production and delivery times than stocked items.

Where available, estimated lead times are shown on the relevant product page.

If you require an item for a specific date, we recommend contacting us before placing your order so we can advise on current lead times.

Delivery Addresses

Please ensure that your delivery address and contact details are accurate when placing your order.

We cannot accept responsibility for delays or additional costs arising from incorrect or incomplete delivery information provided during checkout.

If you need to amend your delivery details after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered production or has been dispatched.

Tracking information will be provided where available by the courier or manufacturer. Please note that the availability of tracking varies between brands and delivery services.

Missed Deliveries

If delivery cannot be completed, your courier will normally leave instructions explaining how to rearrange delivery or collect your parcel.

If goods are returned to us because delivery could not be completed, additional delivery charges may apply before the order can be re-dispatched.

Product Availability

Very occasionally, despite our best efforts, a product may become unavailable after an order has been placed.

Should this occur, we will contact you as soon as reasonably possible to discuss the available options, which may include:

• waiting for new stock; 
• selecting an alternative product; or 
• receiving a full refund.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery. If your parcel appears to have been damaged during transit, we ask that you notify us within 7 days of delivery and provide clear photographs of:

• the product; 
• the external packaging; 
• the internal packaging (where relevant); and 
• the shipping label, where possible. 

Providing this information allows us to investigate the issue promptly and, where appropriate, submit a claim with the delivery provider.

Further information can be found in our Returns & Refunds Policy.

Questions?

If you have any questions regarding delivery, shipping estimates or international orders, we are always happy to help.

Customer Services

Email: hello@divinepets.co.uk

Website: www.divinepets.co.uk

Last Updated: 16 July 2026