Privacy & data

Last updated: 29th April 2026

Divine Pets is a Northern Ireland–based online boutique offering premium, design-led pet products.

At Divine Pets, trust is part of the experience. This page explains how we collect, use and protect your personal information when you shop with us or interact with our website.

What we collect

We collect only the information necessary to provide a seamless experience, including:

• Your name, email address and delivery details
• Order and transaction information
• Payment details (processed securely via trusted providers)
• Basic website usage data (via cookies)

How we use your information

We use your data to:

• Process and deliver your order
• Communicate with you about your purchase
• Provide customer support
• Improve our website and services
• Send occasional updates (only where you have opted in)

How your data is handled

We work with carefully selected partners to operate our business, including:

• Payment providers such as Stripe and PayPal
• Delivery partners and couriers such as DPD and Royal Mail
• Website hosting and e-commerce platforms

We only share what is necessary and never sell your personal data.

Legal basis

We process your information under the following lawful bases:

• To fulfil our contract with you (your order)
• To meet legal obligations (such as accounting requirements)
• For legitimate business interests (such as improving our service and preventing fraud)
• With your consent (for marketing communications)

How long we keep your data

We retain your information only as long as necessary:

• Order records: up to 6 years
• Marketing data: until you opt out

Your rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion
• Object to or restrict how your data is used
• Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been handled improperly.

Cookies

We use cookies to enhance your experience and understand how our website is used. You can manage your cookie preferences through your browser settings.

Contact

If you have any questions about this policy or your data, please contact: hello@divinepets.co.uk