1. About This Cookie Policy
This Cookie Policy explains how Divine Pets uses cookies and similar technologies when you visit www.divinepets.co.uk.
It explains:
This Cookie Policy should be read alongside our Privacy Policy, which explains more broadly how we collect and use personal information.
2. What Are Cookies?
Cookies are small text files placed on your computer, smartphone or other device when you visit a website.
Cookies allow websites to recognise a device and remember information about a visitor's preferences or previous activity. They may, for example, help retain products in a shopping basket, remember settings, measure website traffic or support personalised advertising.
Some cookies last only for the duration of your visit and are deleted when you close your browser. These are known as session cookies.
Others remain on your device for a set period or until deleted. These are known as persistent cookies.
3. Similar Technologies
In addition to cookies, our website may use similar storage and access technologies, including:
References to “cookies” in this policy include these similar technologies where appropriate.
4. How We Use Cookies
Divine Pets uses cookies and similar technologies to:
5. Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to operate and provide services you request.
They may be used to:
Because these cookies are necessary to provide the website and services you request, they cannot usually be disabled through our cookie banner. You may block them through your browser settings, but parts of the website may then stop working correctly.
Functional Cookies
Functional cookies help provide enhanced features and remember choices you make.
They may be used to:
Where required, these cookies will only be used after you have provided consent.
Analytics and Performance Cookies
These cookies help us understand how visitors find and use our website. They may collect information such as:
We use this information to identify trends, assess website performance and improve the customer experience.
Our analytics services include Google Analytics.
Analytics cookies will only be used where you have provided the required consent through our cookie banner.
Advertising and Marketing Cookies
These cookies and similar technologies help us measure advertising performance and show more relevant marketing on third-party platforms.
They may be used to:
The advertising and marketing technologies used on our website may include:
These technologies will only be used where the required consent has been provided.
6. Third-Party Services
Some cookies or similar technologies are provided by third parties. The principal providers used in connection with our website include:
GoDaddy
GoDaddy provides our website hosting, ecommerce platform, cookie consent tools and related website services. GoDaddy may use cookies required to operate the website, remember preferences and support ecommerce functionality.
Google Analytics
Google Analytics helps us understand how visitors interact with our website and provides aggregated website usage information.
Google Ads
Google Ads helps us measure advertising performance and may support conversion tracking and personalised advertising where consent has been given.
Google reCAPTCHA
Google reCAPTCHA helps protect website forms from spam, abuse and automated activity.
Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. Certain security technologies may be necessary to protect the website and its forms.
Meta
Meta Pixel helps measure the effectiveness of advertising shown through Facebook and Instagram and may support audience measurement or personalised advertising where consent has been provided.
Pinterest Tag helps us measure activity resulting from Pinterest content and advertising and may support campaign measurement or personalised advertising where consent has been provided.
Payment Providers
Stripe and PayPal may use cookies or similar technologies when providing secure payment, fraud-prevention and checkout services. Their use of information is governed by their respective privacy and cookie policies.
Yotpo
Yotpo supports customer reviews and review management and may use technologies necessary to provide or measure those services.
Messaging Services
Our website may provide access to WhatsApp and GoDaddy messaging features. When you select a third-party messaging option, that provider may collect information in accordance with its own privacy and cookie policies.
7. First-Party and Third-Party Cookies
First-party cookies are placed directly by Divine Pets or the platform operating our website.
Third-party cookies are placed or accessed by external service providers, such as Google, Meta, Pinterest, Stripe, PayPal or Yotpo. Third-party providers may combine information collected through our website with information obtained through their other services, subject to their own privacy policies and your settings with those providers.
8. Cookie Consent
When you first visit our website, you will be presented with a cookie banner that allows you to manage the use of non-essential cookies. Non-essential analytics, advertising and marketing technologies will not be used until you provide the required consent.
You may:
Strictly necessary cookies may still operate because they are required for the website, security, basket or checkout functions.
The ICO requires organisations to give clear information and obtain prior consent for storage and access technologies unless a legal exception applies. Consent must involve a genuine positive choice rather than simply continuing to browse.
9. Changing Your Preferences
You can change or withdraw your cookie consent at any time by reopening the cookie settings available through our website.
Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn. You can also control cookies through your web browser. Most browsers allow you to:
Please note that blocking all cookies may prevent parts of our website from working correctly, including the shopping basket, account and checkout.
10. Browser Settings
Instructions for managing cookies vary between browsers and devices. Please refer to your browser or device help settings for current instructions. Private or incognito browsing may limit the storage of some information, but it does not necessarily prevent all tracking or data processing.
11. How Long Cookies Remain
The duration of a cookie depends on its purpose and the provider that sets it.
Some cookies are deleted when you close your browser, while others may remain for a longer period. Cookie durations and providers may change as our website and third-party services are updated. Where available, further details about individual cookies, their providers and duration may be displayed through our website's cookie preference tool.
12. Personal Information
Some cookies and similar technologies may involve processing personal information, such as:
Where personal information is processed, it will be handled in accordance with our Privacy Policy and applicable UK data protection legislation. Where consent is required for the technology and personal data is subsequently processed, the ICO indicates that consent should generally also be used as the UK GDPR lawful basis for that associated processing.
13. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
The latest version will always be published on our website.
14. Contact Us
If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us.
Email: hello@divinepets.co.uk
Website: www.divinepets.co.uk
We use cookies & similar technologies to help our website function, analyse traffic & improve your shopping experience. By selecting Accept, you consent to the use of optional analytics & marketing cookies. You can continue with only essential cookies by selecting Decline.