Danish Design and FatFace Returns

All items from Danish Design and FatFace are sent directly from the supplier.

Please email returns@divinepets.co.uk to request returns information.

If the delivered Goods are deemed unsuitable, e.g. size or colour, or you have changed your mind they can be returned within 28 days of receipt for a full refund of the product price but not the original shipping cost. The Customer shall accept liability for the cost of return and any new delivery charges. The customer must also ensure the delivery has adequate insurance to the order value to cover any loss or damage during transit.

Goods must be returned in the original packaging in an unused, saleable condition. We will not accept the return of any products should there be any sign of use, e.g. stains or pet hair on the product or if any labels, wrapping or tags have been removed. Any goods returned in such a condition will not be refunded and you will be liable for the cost of returning the product to you.

Please note that unfortunately Danish Design do not offer any exchanges. If you purchase the wrong size, you will still need to go through the returns process and purchase the correct size on a separate order.

Goods that are damaged or faulty will be investigated on a case by case basis, up to a maximum of 12 months from date of sale. Any goods suffering manufacturer’s fault, as deemed by the Danish Design, will be replaced or refunded. Danish Design may request damaged goods to be returned for investigation, at the cost of the customer, and must be returned in a clean state.

Please photography any defects or damage as this will be assist the investigation process.