Delivery Information

Please note that the UK's exit from the EU is still impacting on some deliveries to Great Britain from our European suppliers. Deliveries from EU-based suppliers for customers in Great Britain will take a little longer to arrive as they will be routed via Northern Ireland to ensure you aren't charged any customs fees or additional VAT. We are continually liaising with suppliers to ensure order fulfilment. 

We try to make our online ordering process as simple as possible. We offer FREE UK standard shipping on all orders over £75. We also offer tracked delivery options in addition to standard postage.

Divine Pets ships mainly to the UK, Ireland and mainland Europe, however, we can offer  international delivery service on request. Please contact us for pricing information. 

Please note if any import taxes or duties in destination country of the Customer are charged on the ordered goods, it’s solely the responsibility of the Customer to settle any bill according to local tax regulations. Divine Pets is not liable for these charges. If a customer refuses to accept delivery and the goods are returned they will not be refunded delivery charges.

Standard Delivery Costs

UK

• Royal Mail Standard Delivery | £5.00 (3-5 working days)
• Royal Mail First Class Delivery  | £7.00  (1-3 working days)

Ireland

• Royal Mail International Standard for Small Parcels (up to 2kg) | £14.00
• DPD Courier for large parcels or bulky goods (up to 20kg) | £30.00

Mainland Europe (selected countries*)

• Royal Mail International Standard for Small Parcels (up to 2kg) | £18.00
• DPD Courier for large parcels or bulky goods (up to 20kg) | £45.00

Global delivery 

• Please contact us for a personalised quote

Beds and bowls from Labbvenn, FatFace, Bowl & Bone Republic and Danish Design will be delivered by courier direct from the company and shipment is included in the price. Please allow 2-7 weeks for delivery in some cases. 

Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-7 working days for standard delivery. 

If, due to circumstances beyond our control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to substitute the item or cancel the order and receive a full refund.

In the event that no one is available to accept your delivery, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

If a customer orders more than one item from different suppliers, the customer may be liable for more than one delivery charge. All delivery charges will be combined and clearly displayed at the checkout before the customer places

* We delivery to the following mainland Europe countries; Austria, Belgium, Czech Republic, Denmark, Germany, France, Italy (excl Sardinia), Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden and Portugal.