Delivery Information

We try to make our online ordering process as simple as possible. We offer FREE UK standard shipping on all orders over £45. Please note that Royal Mail is experience high mail volume and deliveries may take longer that normal as a result.

Divine Pets ships mainly to the UK and Ireland, however, we can offer an international delivery service on request. Please contact us for pricing information.

Please note that on-going Covid-19 restrictions are impacting on courier deliveries to some mainland Europe addresses. If we can't secure delivery as a result, your order will be refunded in full. We apologise for this but it's beyond our control.

Standard Delivery Costs

UK

• Royal Mail Standard Delivery | £3.49 (3-5 working days)
• Royal Mail First Class Delivery  | £5.00  (1-2 working days)

Ireland

• Royal Mail International Standard for Small Parcels (up to 2kg) | £9.00
• DPD Courier for large parcels or bulky goods (up to 20kg) | £15.00

Mainland Europe (selected countries*)

• Royal Mail International Standard for Small Parcels (up to 2kg) | £9.00
• DPD Courier for large parcels or bulky goods (up to 20kg) | £20.00

Beds and bowls from Labbvenn, House of Paws, FatFace, Bowl & Bone Republic and Danish Design will be delivered by courier direct from the company and shipment is included in the price. Please allow 4-6 weeks for delivery. 

Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-5 working days for free delivery. 

If, due to circumstances beyond our control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.

In the event that no one is available to accept your delivery, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

If a customer orders more than one item from different suppliers, the customer may be liable for more than one delivery charge. All delivery charges will be combined and clearly displayed at the checkout before the customer places

* We delivery to the following mainland Europe countries; Austria, Belgium, Czech Republic, Denmark, Germany, France, Italy (excl Sardinia), Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden and Portugal.